Refund And Return Policy
You’re eligible for a refund within 8 days of the delivery date if you’re dissatisfied with your purchase due to an error on the JP Publication’s part or if the book doesn’t arrive up until 30 days past placing your order.
Incorrect Book/Not as Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the JP Publication’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to JP Publications within 8 days of the delivery date and in the same condition you received it in.
Return shipping is calculated as equal to the original shipping cost and when refundable, is added to the refund upon return receipt of the book by JP Publications. Return shipping labels are not provided. Your refund will be processed to your credit card/ debit card/ bank account once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be canceled.
Once a return/refund request has been canceled, you cannot submit another return/refund request.
For books returned as ‘Not as described,’ return shipping amounts are refunded at the JP Publication’s discretion. If JP Publication disagrees, only the book price and original shipping will be refunded. JP Publications will not refund shipping amounts in the event of a dispute.
Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived up until 30 days past placing your order. If the tracking information indicates that the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will be completed 8 days after the refund request is initiated.
In cases where the book is returned to JP Publications for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.
Buyer Does Not Want Item
JP Publications may accept returns if you’ve changed your mind about a book. We recommend contacting JP Publications directly before initiating these returns, as otherwise the return may be canceled.
For orders placed on jpprakashane.org, JP Publications is not required to accept a return and may choose to cancel your return request if the order has already been shipped. If JP Publications chooses to reject your return request, you will receive a cancellation notice by email within 8 days. The return is considered to be accepted if not canceled within 8 days. For these returns, if the book is returned in the same condition as you received it in, you’ll be refunded the price of the book (not including original or return shipping charges).